Delivery Information

Our Delivery Service

Free Delivery Over £399 plus vat excludes Scottish Highlands.

Delivery Service

Our deliveries are made Kerbside, this means your delivery will be unloaded to the nearest accessible area. 

This could your kerb, driveway or other suitable area and is complete at the drivers discretion. Our deliveries are also made via 18 tonne lorries or bigger, if we can not access your road due to access restrictions, vehicles parked in the way or anything else that may make deliveries become a problem, please do contact us so that we can arrange this prior. You will need to be home for the delivery, this is to sign for the delivery and help the driver offload the goods, we do out best to supply tail lifts but this can not always be guaranteed. There may be charges if we can not make the delivery for any of the above reasons. Please see our failed deliveries section for more information.


Key Points:

  1. Order cut off is at 3:00pm. Orders placed after this time are processed the next working day.
  2. You will receive an email confirming your delivery date and/or collection date. This will contain any relevant information needed, please read carefully.
  3. Deliveries take 2 - 3 working days for mainland UK deliveries.
  4. Deliveries take 2 - 5 working days for Scottish Highland deliveries.
  5. Delivery to any Islands are POA, Please email: Info@flooringvillage.co.uk
  6. Delivery is £34.95 plus vat - Free on orders over £399 plus vat


FAILED DELIVERIES

Our aim is for you to receive your order when we say you will, if we arrive to make the delivery but the delivery fails or you cancel your order 48 hours before the due delivery date you will be responsible for all delivery charges, This charge is £34.95 plus vat, this is because we have to pay the courier company if the delivery is successful or not.

What we class as a failed delivery:

  1. Not able to access the property/road.
  2. Customer is not home.
  3. Order is cancelled within 48 hours of delivery.

We can re-arrange delivery but you will need to pay the failed delivery charge and a new delivery charge, these are £34.95 plus vat per charge, this is to cover fees charged the couriers. You are more than welcome to collect good from our Burton on Trent Showroom.

We will hold stock for 48 hours, after this point a refund will be given less any and all relevant delivery charges.  


ORDER ARRIVED DAMAGED OR WRONG

We ask all customers to check off your delivery with the driver to make sure it is the correct product and there are no damages or missing items. If you have received your delivery and there is a problem please accept the delivery and sign the drivers paperwork with any relevant information regarding the damage or wrong items, If the paperwork is not signed instructing us that there is a problem we will not be able to assist further. Please contact us as soon as possible, we will resolve all wrong orders of damages as quickly as possible. You have 48 hours after you have received the delivery to notify us of any damages or if the wrong item has been delivered. After this point we are unable to take responsibility for the order as this is now your property.

INSTALLERS WAITING

Do not book any installers until the goods have been delivered, we cannot be held responsible for any charges or losses due to installers waiting on site. Deliveries can be delayed due to adverse weather, Traffic and many more issues. Flooring should also be given time to acclimatise, as explained in the manufacturers instructions.    



Break Down Of Services 


Delivery ServicePriceDetails
Standard Mainland UK Delivery (2 - 3 Days)£34.95 + VAT
  • Delivery to kerbside only
  • Free on orders over £399* 
  • 2 - 3 working days  


Scottish Highlands Excludes Islands (3 - 5 Days)£49.95  + VAT
  • Delivery to kerbside only
  • Free on orders over £1200*
  • 3 - 5 working days

Collection in Burton on TrentFREE
Collect from our Burton on Trent showroom, open 6 days a week.
(Orders must be processed before collection can take place)

  *All prices stated are plus vat.


 


ReturnsYou have 14 days from the day of delivery to change your mind or return your full order. You will receive a full refund or exchange.
If you have any unopened, resellable packs or accessories left over we are more than happy to accept them back, you have 14 days to do so from the day of delivery and there will also be a restocking fee of 30%. All returns must be made no later than 14 days from the date of delivery.

It is the customers responsibility to return all flooring in a sealed and resellable condition.
There maybe be limitations on special order items. To clarify please call us on 01283 547528 or email our returns team. returns@flooringvillage.co.uk

All return requests must be submitted in writing within 14 days of delivery to returns@flooringvillage.co.uk