Delivery Information

Our Delivery Service

Free Delivery Over £399 plus vat.

TERMS & CONDITIONS

All deliveries are kerbside and can be made on anything from a van to an 18 tonne lorry, it is assumed that the delivery address will be easily accessible for any large vehicle. If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.  Some one will need to be home to accept the delivery and may need to help the driver offload.

Key Points:

  1. Order cut off is at 3:00pm. Orders placed after this time are processed the next working day.
  2. You will receive an email confirming your delivery date and/or collection date. This will contain any relevant information needed.
  3. Deliveries take 2 - 3 working days for mainland UK deliveries.
  4. Deliveries take 2 - 5 working days for Scottish Highland deliveries.
  5. Delivery to any Islands are POA, Please email: Info@flooringvillage.co.uk


FAILED DELIVERIES

If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused, there's inadequate help available, or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is £34.95 plus vat.        

If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from our store, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and refund you for your order minus any applicable delivery & return carriage costs.      


ORDER NOT AS EXPECTED  

It is important to check the packages for any visual damage to the goods and sign for your order on arrival. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. If you are not able to inspect the goods at the point of delivery, we strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem so that we can resolve it swiftly.  We need notification within 24 hours of any defects or orders not as received, after this time we are unable to rectify any orders not as expected.

       

IF USING PROFESSIONAL INSTALLERS

We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses. Boards should also be given time to acclimatise, as explained in the manufacturers instructions.    


Break Down Of Services 


Delivery ServicePriceDetails
Standard Mainland UK Delivery (2 - 3 Days)£34.95

  • Delivery available 5 days a week 
  • Delivery to kerbside only
  • Free on orders over £399* 
  • 2 - 3 working days  
  • Name your day! (Leave us a note at checkout)  
Scottish Highlands Excludes Islands (3 - 5 Days)£49.95  

  • Delivery available 5 days a week 
  • Delivery to kerbside only
  • Free on orders over £599*
  • 3 - 5 working days

Collection in Burton on TrentFREECollect from our Burton on Trent showroom, open 6 days a week.
(Orders must be processed before collection can take place)

  *All prices stated are plus vat.


 


ReturnsDon't worry, We've got you covered.
If you change your mind or need to return your full order, you have 14 days from delivery to do so, just let us know. You'll receive a full refund or exchange, and of course, if you have any left overs we'll be happy to take it back, there will be a small restocking fee of 25%, all returns must be made no later than 14 days from the date of delivery.

There maybe be limitations on special order items that have been cut to size or ordered as a special, i.e. skirting boards. To clarify please call us on 01283 547528 or email our returns team. returns@flooringvillage.co.uk

All return requests must be submitted in writing within 14 days of delivery to returns@flooringvillage.co.uk