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Delivery & Returns - Flooring Village
Delivery Prices & Dispatch Times.

Flooring Village deliver to mainland United Kingdom addresses and Highlands at this time, all orders are sent via our courier.

Delivery Prices:

Delivery Method & Time Delivery Cost
Flooring Mainland UK Delivery Free over £375 + Vat
(2 Days, We will confirm which day by email, If you would like a set day, please email.)
Kitchen Worktop Mainland UK Delivery Free over £700 + Vat (3 - 5 Working Days) £39.95
Flooring Delivery Scottish Highlands (3 - 5 Working Days) £50

Scottish Highlands Postcodes - V, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50
Please note* We do not deliver to any Scottish Islands.

All delivery prices are plus Vat
Delivery is free over £375 + Vat for Flooring Mainland UK orders ONLY!
Delivery is free over £700 + Vat for Kitchen Worktops!

You can choose a delivery date! Email, Call or leave a note at checkout, if we can not fulfill for any reason, we'll let you know.

Your order will need to be signed for and will be delivered kerbside, so please make sure there is someone available to receive it, if not you will incur a re-delivery charge of £34.95 plus vat or the original delivery amount will be deducted from your refund amount if you decide to cancel. Our average dispatch time of items in stock (excluding worktops) is same day, however please allow up to 2 - 3 working days of receipt of full payment for your goods to be delivered. Worktops will be delivered within 2 - 5 days of payment being recieved.

Please note: Some accessories are sent seperatley to the flooring, we endeavor for these products to reach you on the same day as your flooring or worktop delivery but this can not always be the case, we will inform you if is not possible to do so.
Recieving Your Order

Receipt Of Goods

All goods must be signed for. Please check the condition of the goods before signing the carriers receipt, any damage to the packs, any damage to the product inside, shortages or wrong products must be noted at time of receipt on the couriers paperwork and with FlooringVillage staff: DO NOT SIGN DELIVERY NOTE ACCEPTING GOODS IF DAMGAGED OR WRONG, If the paperwork is signed as received without noting problems, this means you are accepting the goods in a good condition, after this point product and delivery charges will be incurred. We will use two means of shipping depending on the item, smaller lighter items will be dispatched by RoyalMail delivery. Larger, heavier items will be sent via our carriers. 

All items will require a signature on delivery. If our couriers attempt delivery and there is no one in then they will returned to us, Re-delivery cost of £34.95 + vat will be chargeable. If there is no one in again they will leave you a card with contact details for you to arrange to collect the goods from their depot if you would like the courier to re deliver charges will be in cured. Please note that all deliveries are made Kerbside and will require an able bodied person to assist in the unloading of products.

Our Returns Policy

Returning An Order 

Any goods can be returned to us within 14 days of purchase provided the goods are still unused, in the original packaging and any sealing straps unbroken. Unfortunately, we cannot accept any products returned which have already been used or opened. If you wish to return goods simply send an email or phone via the contact us page with a note giving your name, address, and telephone number and we can supply a return address for your products, we do not offer a collection service on any goods. Once the goods have been inspected one of our sales department will contact you about your refund. We will refund your original purchase excluding P&P and any restocking charges. Please note: We can return part orders but these will incur a 30% restocking charge if it is a part refund or change of mind within 14 days. After 14 days no return or refund will be processed.

ALL orders that have received discounts or trade prices that are different to the selling price of the website will be returned up to 14 days but will incur a 30% restocking if a full order or part order.

Please note: Colours can differ to the image as the photograph is only a representation. Please order samples for correct colouring and please understand colours do vary in solid and engineered floorings. Products will not be returned under the basis on not matching the photograph.

Business to Business Returns.

We do offer a 14 day return policy for all business and trade customers, this will however incur 30% restocking charge, this also applies if the items have been discounted below website selling price.

Faulty Goods Or Wrong Product

If you discover a fault with your goods please contact our sales department to discuss the problem we will rectify the issue as soon as possible with a replacement or sufficient credits/refunds. If the fault cannot be rectified with the supply of parts then the faulty component must be returned for examination. We reserve the right to examine and repair faulty goods where appropriate.  We need to be informed of faulty or wrong products with 24 hours to insure a swift and effcient replacement. 

Distance Selling Regulations

This gives protection to consumers who shop by phone, mail order, via the Internet or digital TV. The protection includes:
  • The right to receive clear information about goods and services before deciding to buy
  • Confirmation of this information in writing
  • A cooling off period of seven working days in which the consumer can withdraw from the contract (Collection & Postage is paid by the customer)
  • Protection from credit card fraud
The cooling off period does NOT apply to products customised to the buyers specification. Any products ordered that are personalised or customised in any way may not be returned.

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14, Falcon Close, Hawkins Lane, Burton on Trent, Staffordshire, DE141SG

Quick-Step Laminate, Aqua-Step, Krono Original, Kronoswiss, Tuscan Wood Flooring, Atkinson & Kirby, Baelea Engineered Wood, Woodpecker Engineered Wood Flooring
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